How Do I Handle Disputed Invoices in OpsTechnology

If you wish to pay an invoice that is in dispute you will click on the More Actions button in the upper right hand corner of the invoice and then select “Clear Dispute”. If a vendor wishes to submit a credit memo to offset the disputed charges, then you will again clear the dispute so the item can be ROG approved, but only after you receive the credit memo. Please keep in mind that the associated invoice must be ROG approved before the memo. If the vendor agrees to us voiding the invoice then you will leave it in dispute and submit a help desk ticket to [e-mail], providing the invoice number, vendor name, dollar amount and the reason for the void. Please be prepared to provide correspondence that the vendor prefers voiding over a credit memo. Keep in mind that if we void an invoice and then an associated credit memo comes in we will be unable to accept it.